Citizens Advice Elmbridge (West)
Citizens Advice Elmbridge (West) – Our Team Is Still Here To Help
You may notice a new poster up at our offices if you are walking past on your daily exercise or going shopping. We want to let you know we are here!
Face to face services are closed but the team is still here to help.
Coronavirus Update - 17th March 2020
Due to the Coronavirus we have temporarily suspended our drop in services based in the Elmbridge Hub and the Day Centres in Walton-on-Thames, Weybridge and Hersham until further notice.
We can still offer advice by phone; call 0300 330 1179 or email advice@caew.org.uk
About Citizens Advice Elmbridge (West)
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
The service aims to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives.
How we help…
Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but help you to make your own decisions based on the information they are able to give you. All our advice is tailored to individual need and client focused. Our staff are trained to advise on many topics including:
- Debt
- Welfare Benefits
- Housing
- Employment
- Family and personal matters
- Taxes
- Consumer
- Immigration and nationality
- Our Advisers use up to date information so that you receive the most appropriate advice.
Appointments
Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late or miss their appointment. Please let us know if you cannot make your appointment so we can offer it to someone else.
Older Peoples Advisory Service, Weybridge
Visit our Older Peoples Advisory Service page for more information
Our Impact
We help to:
- Reduce levels of “social exclusion” and child poverty through increasing peoples incomes, their confidence and their ability to manage their own financial affairs.
- Reduce levels of anxiety, stress, depression and associated ill-health through helping people to resolve problems relating to low income, debt, employment, housing and relationships.
- Reduce homelessness and improve housing conditions through intervention in disputes between landlords and tenants and helping clients to manage housing debt and access improvement grants.
- Provide redress for clients who have experienced discrimination. improve levels of financial literacy by helping clients to learn to budget.
- Reduce the number of people entering the court system (and so incurring further debt) by negotiating between clients and creditors
improve levels of financial literacy by helping clients to learn to budget. - Support older people and those with long term illnesses and disabilities to access welfare benefits and community care advice
support young people through advice and information on rights and responsibilities - Support local infrastructure through provision of a community service and volunteering opportunity and contribute to national and local planning and policy making processes through the provision of evidence collected in the course of our work.
Emegency Assistance
Are you struggling to feed yourself or your family, need emergency clothing, transport or essential household items?
You may be eligible for support from Surrey County Council’s Local Assistance Scheme. This scheme provides discretionary payments to those who have nowhere else to turn in an emergency or after a disaster.
We can assess your situation to see if you meet the criteria for a payment from this fund. If you need help, please contact us on 0300 330 1179 or visit us at your local Advice Centre.
For more information, about the scheme, please visit www.surreycc.gov.uk/localassistancescheme
Help With Health Costs
Most NHS treatment is free, but there are a number of things for which there may be charges. This information on the Citizens Advice website tells you what you might be able to get help with, and whether you might be entitled.
Affected by Domestic Abuse?
For the detailed page, click on the following link: North Surrey Domestic Abuse Service.
If your enquiry is about domestic abuse, please call 01932 260690 between 9.30 and 4.30 Monday to Fridays.
You can leave a message or email nsdvoutreach.waltoncab@cabnet.org.uk. There is a Surrey Domestic Abuse 24 hour helpline: 01483 776822.
In an emergency always dial 999. More information about our Domestic Abuse Services is available at www.nsdas.org.uk and www.surreyagainstda.info
Further information on Relationships, including Domestic Abuse, is also available on the Adviceguide website.
Another source of help for Domestic Abuse is Your Sanctuary, a local charity that provides a range of services which offer emotional and practical support to people and their children who are experiencing or have experienced domestic abuse.
North Surrey Domestic Abuse Service
Outreach Service Locations
Hersham Centre for the Community
Queens Road
Hersham
Surrey
KR12 4AB
Wednesday: 10:00 – 12:00
Weybridge Centre for the Community
Off Churchfield Road
Weybridge
Surrey
KT13 8DB
Thursday: 10:00 – 12:00
Walton Centre for the Community
Manor Road
Walton on Thames
Surrey
KT12 2PB
First Tuesday each month: 10:00 – 12:00
Older Peoples Advisory Service Weybridge
Weybridge Centre for the Community
Off Churchfield Road
Weybridge
Surrey
KT13 8DB
Monday and Friday: 09:30 – 12:00
Contact Citizens Advice Elmbridge (West)
Coronavirus Update - 17th March 2020
Due to the Coronavirus we have temporarily suspended our drop in services based in the Elmbridge Hub and the Day Centres in Walton-on-Thames, Weybridge and Hersham until further notice.
We can still offer advice by phone; call 0300 330 1179 or email advice@caew.org.uk
Opening Hours
Wednesday, Friday: 09:30 – 12:30
First Wednesday each month 17:00 – 19:00 drop in session only.
Address
The Elmbridge Community Hub
72 High Street
Walton on Thames
Surrey
KT12 1BU
Phone Number
Monday, Tuesday & Thursday 9.30 – 3.30
Wednesday & Friday 9.30 – 12.30
Calls cost 5p per minute from landlines. Calls from mobile phones will vary and may be considerably more.
Website
Citizens Advice Elmbridge (West)
