Give your views on possible changes to NHS walk-in services in NW Surrey


The Big Picture – Rethinking Out Of Hospital Services In North West Surrey

NHS North West Surrey Clinical Commissioning Group (CCG) is working with local health and care partners in The Big Picture – a series of events for local people to join an open and honest discussion about the future of care delivered outside of hospital.

This follows our earlier commitment to engage the public across North West Surrey on our out of hospital and urgent care strategy. Following this engagement we will be better placed to determine the services that will eventually go into the new healthcare facility that will be built on the site of the old Weybridge Hospital as well as planning NHS Walk-In Services throughout North West Surrey

We want to hear your thoughts and views to help us shape our thinking.

Come To A Workshop

and tell us what you think about a shortlist of options for future local NHS walk-in services.

These are taking place in Whiteley Village Hersham, in Woking and Staines.

Give your views on possible changes to NHS walk-in services in North West Surrey

Local doctors and healthcare professionals are asking for feedback on proposals to change and develop urgent care and walk-in services in North West Surrey.

Residents can attend a series of public events to give their views on a shortlist of options for future services and discuss how a greater range of support could also be offered in the community.

NHS North West Surrey Clinical Commissioning Group, alongside our partner organisations that make up North West Surrey Integrated Care Partnership, have been reviewing out of hospital services as part of The Big Picture programme. This looks at how to address the pressure on healthcare services from a growing and aging population, the changing needs of people with long term conditions like diabetes and heart disease and the ever increasing challenge of recruiting the right healthcare staff.

Recent improvements in out of hospital care in North West Surrey include:

  • better support for people with mental health needs – extended appointments with mental health experts to connect them to support from a wide range of services including therapies, physical health checks, social care and third sector organisations
  • easier access to GP services with additional appointments in the evenings and at weekends, including video consultations via the LIVI app
  • a redesigned NHS 111 service offering faster support from a wider range of healthcare professionals and direct appointments

Building on engagement with the local community last year, healthcare leaders now want to ask people for other ideas on how to reshape community based services to offer the most appropriate care for their needs now and in the future.

In addition, a new set of national standards has been introduced for Urgent Treatment Centres (UTCs – the new name for all walk-in centre type facilities). These centres will all offer the same level of service so patients know where to go for urgent care wherever they are in the country. There are significant differences between existing walk-in facilities and the new specification and decisions need to be made on the best way to bridge this gap.

Following a period of public engagement last year, a shortlist of seven possible options has been developed working with local clinicians. It includes different configurations for UTCs across Woking, Weybridge and Ashford as well as how best to provide timely, high quality urgent care at St Peter’s hospital, working with our established Emergency Department

At this stage no decisions on these options have been made.

The public events are a chance for people to have their say on the future design of urgent care services, where key centres should be and what other services might be needed in the community to support local people in the best way.

Public feedback will be used to shape the clinical model for urgent care services and to reach a preferred option or options. If that leads to a substantial change to any services that are currently provided, a full public consultation would take place before any final decisions are made.

This shortlist has been reached following a detailed process involving clinicians, health and social care organisations, voluntary and community sector organisations and members of the public.

Shortlist of options

UTC = Urgent Treatment Centre


Number St Peter’s Weybridge Ashford Woking
7 UTC No No No

Community Workshops 2020

We are inviting local people to participate in a range of activities and discussions. Please register in advance so we know how many people to expect.

Wednesday 22nd January 2020 at Whiteley Village, Hersham
Time: 10.30am – 12.30pm
Address: Whiteley Village Hall, 3A Octagon Road, Hersham, Surrey KT12 4EG
Register for Hersham event

Wednesday 29th January 2020 at Woking
Time: 6.30pm – 8.30pm
Address: H.G. Wells Conference Centre, Church Street East, Woking, Surrey GU21 6HJ
Register for Woking event

Wednesday 5th February 2020 at Staines
Time: 10am – 12pm
Address: Hythe Centre, 36 Thorpe Road, Staines-upon-Thames, TW18 3HD
Register for Staines event

The NHS is seeking views from all members of the community including minority groups whose voices are often not heard.

If you have any information, communications or accessibility needs please confirm these in advance by emailing or call 01372 232450.

If you cannot attend an event but want to share your views

Get in touch using the details below

If you would like us to attend a local meeting of an individual group or association, please also contact us using the details below.


Call: 01372 232450

Text 07880 091328

North West Surrey Clinical Commissioning Group – Who Are We?

A new local partnership
The local health and care organisations, including local authorities, are working together in a new partnership. This is helping us think more creatively about how we can improve and join up services across health and social care.

Our partnership includes:
• The local hospital Trust (Ashford & St Peter’s Hospitals NHS Foundation Trust), community healthcare (CSH Surrey), mental health and learning disability services (Surrey & Borders Partnership NHS Foundation Trust), ambulance services (South East Coast Ambulance NHS Foundation Trust)
• Local GPs and the local GP Federation* NICs (North West Surrey Integrated Care Services Ltd)
• North West Surrey Clinical Commissioning Group (responsible for planning and funding your healthcare)
• Surrey County Council, responsible for public health and adult social care
• The four local councils: Elmbridge, Runnymede, Spelthorne and Woking.